Refund and Returns Policy

Refund and Return Policy
Effective Date: 11-11-24

At Premium Liquor, we value your satisfaction and are committed to providing high-quality products and excellent service. This Refund and Return Policy outlines the terms under which refunds, returns, or exchanges may be granted. By placing an order with us, you agree to the terms stated below.

For questions or concerns, please contact us at info@premuimliquor.com.

1. Eligibility for Returns and Refunds

We accept returns and process refunds under the following conditions:

  1. Damaged or Defective Products:
    • If your product arrives damaged or defective, you may request a return or exchange within 7 days of delivery.
    • Please provide photographic evidence of the damaged item and packaging for us to process your request.
  2. Incorrect Items:
    • If you receive the wrong item, we will replace it at no additional cost or issue a full refund.
  3. Unopened and Sealed Products:
    • Products must be returned in their original, unopened packaging with the seals intact. Opened, partially consumed, or tampered items cannot be returned for health and safety reasons.
  4. Late Deliveries:
    • Refunds for delayed deliveries are assessed on a case-by-case basis, especially for international orders that may face customs delays.

2. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

  • Products purchased on clearance or promotional sales.
  • Items returned after the 7-day return window has elapsed.
  • Alcoholic beverages with opened seals or tampered packaging.
  • Failure to provide adequate proof of damage or incorrect delivery.

3. Return Process

To initiate a return:

  1. Contact Us: Email us at info@premuimliquor.com with the subject line “Return Request: [Your Order Number].” Provide your order details, reason for the return, and include photographic evidence if applicable.
  2. Await Approval: Once your request is reviewed, we will provide a return authorization number and instructions for returning the product.
  3. Ship the Product: Ensure the product is securely packaged to prevent damage during transit. Returns must be shipped within 5 days of receiving the return authorization.

4. Refund Process

Refunds are issued under the following terms:

  1. Refund Approval: Refunds will be processed after the returned item is received and inspected to ensure compliance with our policy.
  2. Refund Method: Refunds will be credited to the original payment method used during purchase.
  3. Processing Time: Refunds are typically processed within 7–10 business days after approval. Delays may occur depending on your bank or payment provider.
  4. Partial Refunds: In some cases, partial refunds may be issued if the product is not returned in its original condition or missing packaging elements.

5. Shipping Costs for Returns

  • Damaged/Incorrect Items: If the return is due to our error (e.g., damaged or incorrect products), we will cover return shipping costs.
  • Customer Preference: If you return an item due to a change of mind, you are responsible for the return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items.

6. International Orders

  1. Customs and Import Duties: Customers are responsible for any customs fees or import taxes imposed by their country. Refunds will not be issued for products delayed or held by customs.
  2. Damaged or Incorrect Items: For international orders, photographic evidence is required before a return or refund can be approved.

7. Cancellations

  1. Before Shipment: Orders can be canceled within 24 hours of placement, provided they have not yet been processed for shipping. Contact us immediately at info@premuimliquor.com to cancel.
  2. After Shipment: Once your order has been shipped, it cannot be canceled. You may request a return instead, following the guidelines above.

8. Refunds for Late Deliveries

  • Domestic Orders (USA, UK, Canada, Europe, Australia): Refunds for late deliveries will be considered if delays exceed 10 business days beyond the estimated delivery time.
  • International Orders: Refunds are subject to delays caused by customs and logistics, which are beyond our control.

9. Gift Returns

If the item was marked as a gift during purchase and shipped directly to the recipient:

  • A gift credit will be issued upon return approval, redeemable for future purchases.
  • Refunds can only be issued to the original purchaser’s payment method.

10. Contact Information

If you need assistance with a return or refund, please reach out to us:

Shopping Cart
Scroll to Top